Frequently Asked Questions
For your planned repeat prescription medicines, we recommend that you request your next prescription in good time. GPs need two working days to create your prescription and then we require the same to assemble and check your prescription. Five working days is our recommendation.
We are currently improving the technology systems used across our branches and hope to soon implement SMS and email notifications about the progress of your NHS prescription dispensing. To get ready for this please do opt-in when you register, or if you are an existing customer tell our staff.
We will help our vulnerable and housebound patients that struggle to collect medicines. In addition delivery may be available to certain home addresses when you initially register online. Speak with our branch staff.