NHS New Medicines Service

For the 15 million people in England living with a long-term health condition, optimal use of the appropriately prescribed medication is vital for successful management of their condition.

Failure to take medication according to professional recommendation can occur if the benefits of that recommendation have not been adequately communicated to, or understood by, the patient.

  • Free service to ensure you get the best results from the medicines the NHS provides
  • Book a New Medicines Service appointment, if we have recently dispensed a new medicine for you
  • See our FAQ below for the list of qualifying health conditions

Frequently Asked Questions

Currently, patients with the following conditions may be eligible for a consultation under the service dependent on the medicines they have been prescribed. If you think you’re eligible and would like a consultation, get in touch with your local branch.

  • Asthma and COPD
  • Diabetes (Type 2)
  • Hypertension
  • Hypercholesterolaemia
  • Osteoporosis
  • Gout
  • Glaucoma
  • Epilepsy
  • Parkinson’s disease
  • Urinary incontinence/retention
  • Heart failure
  • Acute coronary syndromes
  • Atrial fibrillation
  • Long-term risks of venous thromboembolism/embolism
  • Stroke/transient ischemic attack
  • Coronary heart disease

For eligible patients, this is an entirely free service provided by the NHS. From April 2023 the service will be expanded to offer patients who are prescribed antidepressants additional support in the community from their pharmacist.

Visit the NHS for more information about NMS.

In addition to face-to-face appointments in the branch, at Pharmacy+Health we’re able to offer our patients either telephone or video appointments with their local community pharmacist.